Refund policy

As most of our item are made to order, we cannot exchange or return items based on sizing, or because you want another item. 

We are happy to send you a replacement of your exact order if the order arrived broken, the package contains the wrong items entirely, or your item has some crazy defect.

To start a return, you can contact us at Hello@waac.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately at Hello@waac.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.